Frequently asked questions
No. There is no account to create and no password to remember. After you book, you get an email with a link – that link is your way in.
You can cancel using the link in your confirmation email. No password needed.
If you cancel your appointment at least 24 hours before it starts, the amount you paid is refunded in full. If you cancel less than 24 hours before the start or do not attend, the amount you paid is not refunded, because the doctor reserved that time for you and can no longer offer it to another patient. If the doctor cancels, does not join within 10 minutes after the start, or the appointment does not take place because of the doctor, your money is automatically refunded in full. All cases are explained here: Cancellation and refunds.
We send the refund on the same day we approve it. Your bank usually takes three to five working days.
Open the same link again and the call continues. The doctor is waiting in the same window.
If the doctor does not join within 10 minutes, you get all your money back. We start the refund ourselves.
Yes, if the doctor thinks it is justified. The doctor issues them in the state e-health system, just as in person.
No. The call opens in the browser you already have. Just press the link in your email.
Yes. Any family member can book, using your name. The link to the call can be forwarded to you.
The payment is handled by Stripe, a large international payment company. We never see or store your card number.
A computer or tablet with a camera and microphone works too. You only need internet and the link from your email.
You can turn the volume up, and headphones work well. The call also has a chat where the doctor can write.
No. This is a paid consultation and the doctor sets the price. The price is shown before you book.
We do not record the call and we keep no medical records. Notes about your health stay with the doctor. Files shared during a visit are stored privately for 7 days after it ends and then automatically deleted with their metadata. During that time, only you and that visit's doctor can open them. Daily provides video calls and Lovable Cloud provides file storage as data processors.
Every doctor profile shows their certificate number. You can check it in the state register at registri.vi.gov.lv.
Usually between 15 and 30 minutes. The exact length is shown on each doctor before you book.
First check your spam folder. If it is not there, write to atbalsts@emd.lv and we will send the link again.
E-Medicīna is a software platform. Doctors are independent specialists certified by the state, and the medical service is sold and given by the doctor. We are not a medical institution.