Terms of use

1. What is E-Medicīna

E-Medicīna is a software platform operated by SIA “Cyber Security” (reg. No. 40203470171, registered address: Silmaļu iela 17–47, Salaspils, Salaspils nov., LV-2121). We provide booking, video calls and payment. We are not a medical institution. The medical service is sold and provided by the doctor – an independent specialist certified in Latvia – and the doctor is responsible for the consultation’s content.

2. Booking and payment

The price is visible before payment. You pay by bank card when booking; Stripe processes the payment. You receive confirmation and a link to your appointment by email. Patients do not need an account.

3. Cancellation and refunds

If you cancel your appointment at least 24 hours before it starts, the amount you paid is refunded in full.

If you cancel less than 24 hours before the start or do not attend, the amount you paid is not refunded, because the doctor reserved that time for you and can no longer offer it to another patient.

If the doctor cancels, does not join within 10 minutes after the start, or the appointment does not take place because of the doctor, your money is automatically refunded in full.

If you could not join because of a technical fault on our side, write to atbalsts@emd.lv within 48 hours. We will check the connection log and refund your money if the fault was on our side.

We send the refund on the day it is approved, to the card you paid with. Your bank usually takes 3–5 working days.

As the consultation is a healthcare service, the 14-day right of withdrawal does not apply – cancellation is governed by this section. See the “Cancellation and refunds” page for details.

4. Children

A parent or legal representative books for a child under 18 and takes part in the video call.

5. Emergency care

If your condition is severe or suddenly worsens, call 113. The platform is not intended for emergency care.

6. Liability

The doctor is responsible for medical advice, diagnoses, prescriptions and referrals. We are responsible for the technical operation of booking, video calls and payments. We are not responsible for disruptions caused by the user’s internet connection or device.

7. Disputes

These terms are governed by the laws of the Republic of Latvia. If something is wrong, first write to atbalsts@emd.lv. Consumers may also contact the Consumer Rights Protection Centre (www.ptac.gov.lv). Disputes that cannot be resolved are heard by a court of the Republic of Latvia.