Help centre
Short guides with pictures. Every step looks exactly as it does on your screen.
Type a word and the list narrows.
For patients
How to find a doctor, pay and join your call.
How to search for and book a doctor
From the front page to a chosen time.
How to pay for a consultation
Confirm, pay, and see it confirmed.
How to join your video call
Where the button is and when it works.
How to cancel an appointment
Cancelling and what happens to the money.
How to add your appointment to your calendar
One private link for the calendar on your phone.
For doctors
How to register, set your hours and get paid.
How to register and get verified
From application to a visible profile.
How to set your weekly schedule
You do not create slots one by one - we compute them.
How to add your payout details
Where the IBAN goes and where the money shows.
How to join a call with a patient
Your visit list and the call button.
How to invite a returning patient
Your personal link, ready to send in a message.
How to submit a support ticket
One conversation instead of scattered emails.
Still stuck? Write to atbalsts@emd.lv